Shipping Policy | eX-GamerZ
We aim to deliver your gaming products as quickly and safely as possible. Orders are processed after confirmation and usually dispatched within the next working day. Delivery times may vary depending on your city and courier service.
Shipping charges, if any, will be informed at the time of order. eX-GamerZ is not responsible for delays caused by the courier or unexpected situations.
For order updates or help, please contact our support team.
Refund Policy | eX-GamerZ
At eX-GamerZ, customer satisfaction is important to us. Refunds are only applicable in cases where a product is out of stock, unavailable, or cannot be delivered.
Once approved, refunds will be processed through the original payment method or as store credit, depending on the situation. Processing time may take a few working days.
We do not offer refunds for change of mind or incorrect orders placed by the customer.
Cancellation Policy |Â eX-GamerZ
Orders can be cancelled before they are shipped or dispatched. Once the order has been processed or handed over to the courier, cancellation may not be possible.
To request a cancellation, please contact us as soon as possible with your order details.
Return & Exchange Policy | eX-GamerZ
We accept returns or exchanges only if the item delivered is damaged, defective, or incorrect.
Customers must inform us within 24–48 hours of receiving the order. The product should be unused, in original packaging, and in the same condition as delivered.
After inspection, we will offer a replacement or exchange based on product availability.
Returns or exchanges are not accepted for reasons such as personal preference or change of mind.
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