Hassle-Free Returns • Transparent Refunds • Buyer & Vendor Trust

At pk.tajjirbaba.com, we are committed to providing a smooth, secure, and transparent returns and refunds processfor all buyers and vendors.
Our policy ensures fairness, protects buyer rights, maintains vendor accountability, and strengthens trust across the marketplace.

📌 Scope of Returns & Refunds

This policy covers:

📦 Damaged or Defective Products
⚖ Wrong Item Delivered
🔄 Product Not as Described
💳 Payment Errors or Duplicate Charges
🕒 Late or Missing Delivery

Note: Certain customized, perishable, or digital products may have specific return rules.

📊 Returns & Refund Process

🔎 Step	📝 Action	⏱ Timeline	📢 Outcome
1️⃣ Request Initiation	Buyer submits return/refund request via portal	Within 24 Hours	Ticket Created
2️⃣ Verification	Vendor confirms product condition and eligibility	1–3 Business Days	Case Reviewed
3️⃣ Return Shipping	Buyer ships product back as instructed	3–5 Business Days	Product Received
4️⃣ Inspection & Approval	Vendor/Marketplace inspects returned item	1–2 Business Days	Approval Granted
5️⃣ Refund Issuance	Refund processed to original payment method	Within 7 Business Days	Confirmation Sent

🏢 Stakeholder Responsibilities

📂 Stakeholder	🔧 Responsibilities	🏷 Priority
Buyer	Initiate return, provide product & proof	High
Vendor	Verify, inspect, approve, ship replacement	High
TajjirBaba Support	Oversee disputes, ensure compliance	High
Logistics Partner	Facilitate safe return delivery	Medium

💳 Refund Methods

💰 Original Payment Method – credit card, bank transfer, mobile wallets
🔄 Replacement/Exchange – same product or equivalent value
📦 Store Credit / Voucher – optional for vendor-approved cases

🧾 Required Documentation

To ensure a smooth return/refund:

✅ Order ID / Invoice
✅ Product Images (if damaged/defective)
✅ Reason for Return
✅ Original Packaging (if applicable)
✅ Contact Information

Incomplete documentation may delay the process.

⚖ Policy Guidelines

Returns accepted within 7–14 days of delivery depending on product type
Shipping costs may be covered by buyer or vendor depending on responsibility
Refunds processed after inspection and verification
Refund disputes can be escalated via the Merchant Complaint Portal
Customized, perishable, and digital products may not be refundable

📊 Performance Metrics & KPIs

📊 KPI	🎯 Standard
Return Request Response	< 24 Hours
Refund Processing Time	< 7 Business Days
Customer Satisfaction Rate	90%+
Return Dispute Resolution	95%+
Repeat Return Ratio	< 5%